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/Platform overview
See how the connected customer journey comes together.
/platform/Feature library
Browse all CRM, messaging, AI, experience, operations, and platform features.
/features/Solutions
Practical approaches for different teams and industries.
/solutions/Integrations
Explore supported channels and connections.
/integrations/Plans & pricing
Find a suitable setup and discuss current pricing.
/pricing/Guides & resources
Practical guides to onboarding and customer workflows.
/resources/Developers
Scoped API tokens, data resources, and workflow connections.
/developers/About DJC
The idea behind a more connected workspace.
/about/Contact us
Prepare an enquiry and discuss your business needs.
/contact/Lead management
Bring customer details, campaign context, activity, and ownership into one organized workspace, with table and card views for the way your team works.
/features/leads-crm/AI lead qualification
Use customer conversation signals, business context, freshness, and trends to help your team decide which WhatsApp leads deserve attention next.
/features/lead-scoring/Lead capture & imports
Connect Facebook Lead Ads, import spreadsheets, and keep the origin of each lead close to the record your team works.
/features/lead-capture/Lead distribution
Organize a shared lead pool into sheets and let callers request their next batch through WhatsApp or WhatsApp Business.
/features/lead-distribution/Clients, cases & folders
Give ongoing customer work a home with a client directory, company cases, purchases, comments, and personal lead organization.
/features/clients-cases/Shared team inbox
Work across connected channel tabs with assignments, contact context, quick replies, and controls for the handover between people and AI.
/features/shared-inbox/WhatsApp connection
Connect a WhatsApp number through QR pairing, bring its conversations into DJC, and attach the AI flows and team processes that fit your business.
/features/whatsapp/WhatsApp Business API
Connect through Meta, manage business numbers and templates, and work customer conversations from the WhatsApp Business inbox.
/features/whatsapp-business/Facebook & Instagram engagement
Create engagement rules for connected Facebook pages and Instagram professional accounts, then bring direct enquiries into your team's inbox.
/features/social-engagement/Telegram, LINE & Zalo
Extend your customer conversations with Telegram bots, LINE official accounts, and Zalo official accounts, with each channel's connection and operating controls.
/features/regional-messaging/Broadcasts & follow-ups
Build reusable audiences, personalize messages, schedule campaigns, and inspect delivery history without losing control of the follow-up.
/features/broadcasts/Email campaigns
Prepare an audience, design the message, and send through your connected SendGrid account, with delivery status available in the campaign workflow.
/features/email-campaigns/AI conversation flows
Shape an AI assistant with prompts, trigger keywords, model choices, language settings, data collection, and clear paths back to your team.
/features/ai-flows/Knowledge & data collection
Maintain reusable Q&A catalogs, attach reference material, and define the information the assistant should collect during a conversation.
/features/knowledge-base/Visual workflow automation
Build event-driven workflows that connect conversations, leads, appointments, spreadsheets, accounting systems, and external tools.
/features/workflows/Follow-up sequences
Design timed message sequences with branching, assignments, notifications, and controls that respect the state of each conversation.
/features/follow-up-sequences/Agentic AI & supervision
Connect an external agent to an eligible AI flow and use supervised mode when a teammate should approve replies before they reach a customer.
/features/agentic-ai/HOT Assistant
A private, company-facing AI chat lets staff ask about your business knowledge, with setup and conversation supervision for company administrators.
/features/hot-assistant/Calendars & appointments
Publish service booking links, set availability, manage appointments, and connect confirmations and reminders to the customer conversation.
/features/appointments/Rooms, tables & reservations
Manage branches, rooms, tables, guest details, and reservation status from one workspace, with public booking pages and a staff console.
/features/resource-booking/Forms & referral capture
Build public forms with flexible fields, personalized thank-you messages, submission notifications, and affiliate referral links.
/features/forms/Website chat & contact buttons
Add an AI-powered chat widget or floating contact buttons to a website and connect useful visitor conversations to your team.
/features/website-chat/Websites, hosting & payments
Build multi-page sites, manage assets, publish to a domain, and add products and checkout buttons with orders tracked in the workspace.
/features/sites-commerce/Analytics & performance
Bring messaging, AI replies, lead generation, appointments, campaign delivery, and conversation outcomes into a focused reporting workspace.
/features/analytics/Accounting integrations
Connect AutoCount or SQL Accounting, sync product information, and use supported workflow actions to prepare business documents.
/features/accounting/AI images & business utilities
Generate visual assets, create reusable QR codes, maintain personal tasks, and bring supporting utilities into the same workspace.
/features/creative-tools/Teams & permissions
Combine company workspaces, platform-specific inbox sharing, lead permissions, and sub-account seats to match the way your organization works.
/features/teams-permissions/Workspace templates
Share and install versioned AI flow templates so another team or workspace can start from an established business process.
/features/workspace-templates/Resellers & custom branding
Manage reseller customers, configurable plans, subscriptions, commissions, and eligible branding options from dedicated business tools.
/features/reseller-platform/Developer API & webhooks
Use scoped personal tokens to work with CRM and automation records, and connect business events through workflow tool triggers and HTTP actions.
/features/developer-api/Subscriptions, referrals & revenue
Manage the business side of your workspace with subscription visibility, billing access, referral information, transactions, and commission reporting.
/features/subscriptions-referrals/Property listings
Eligible property workspaces include listing tools for maintaining property details, pricing, media, and supporting information alongside the wider sales process.
/features/property-listings/Specialist workspace tools
Some workspaces expose invoice image analysis, custom business data entry, and community administration in addition to the core customer platform.
/features/specialist-tools/Sales teams
Connect lead capture, customer context, timely follow-up, and team reporting so your sales process keeps moving beyond the first reply.
/solutions/sales-teams/Property teams
Use project-specific knowledge, lead attribution, AI qualification, and appointment tools to support a property sales team's daily work.
/solutions/property-teams/Customer service
Combine channel inboxes, shared knowledge, quick replies, and human takeover so customers get continuity across the conversation.
/solutions/customer-service/Agencies & growing businesses
Give campaigns, customer journeys, and internal teams a consistent starting point with templates, websites, automation, and shared workspaces.
/solutions/agencies/Restaurants & hospitality
Connect guest enquiries with branches, tables or rooms, reservation rules, confirmations, and a practical staff console.
/solutions/hospitality/Retail & distribution
Bring product knowledge, customer conversations, accounting documents, and website checkout into a coordinated business process.
/solutions/retail-distribution/Resellers & partners
Support customer workspaces with configurable plans, eligible branding, reusable playbooks, and subscription and commission visibility.
/solutions/resellers/Build your first connected workspace
A practical sequence for bringing a number, knowledge, and team together without trying to automate everything at once.
/resources/first-connected-workspace/Choose the right lead-routing approach
Push assignment and caller pull queues solve different problems. Here is how to choose a useful starting point.
/resources/lead-routing-playbook/Design an AI handover your team can trust
An assistant is more useful when people know where it should help and how to take over the rest.
/resources/ai-human-handover/Plan a campaign from audience to reply
A useful campaign begins with a relevant audience and ends with a team ready for the conversations it creates.
/resources/campaign-planning/Connect enquiries to a better booking experience
Choose a booking model around what is being reserved, then connect the confirmation and operating work.
/resources/booking-journeys/Build a useful first workflow
Start with a small data movement or notification, test every step, and keep the result easy to inspect.
/resources/first-workflow/No matches this time.
Try a broader search or choose a different category.